AFS Interculture South Africa (AFS) is committed to observing high ethical standards in all of its activities, to ensuring that all transactions and corporate assets are properly accounted for and that all audits are thorough and complete. AFS also seeks to ensure quality experiences and service for participants, volunteers, educational authorities, regulatory bodies, corporate partners, international partners, staff and others. AFS recognizes its responsibility to deal fairly, constructively and consistently with dissatisfaction or expressions of concern from stakeholders. The organization welcomes and invites feedback, and seeks to benefit stakeholder satisfaction and organizational development through its Business Complaints Policy.

The full policy can be downloaded here.